Dispatcher - HVAC Service Coordinator
We are seeking a high energy individual with experience Service Coordination for our Service department in Jacksonville. This position will support the Service Operation Manager, create quotes, track open-lost pending quotes, track quoted work final margins, and update daily work in progress status.
Responsibilities include: supporting the Service Operations Manager by creating quote only work orders, tracking open-lost pending quotes and tracking final margins on quoted work; use database, quoting software, and custom spreadsheets to organize quotes by status, track margins, and organize daily status of quotes won; develop successful external and internal customer relationships; follow-up phone calls and emails; and service dispatcher as necessary for the service department.
- HVAC and/or service department experience including work orders
- Manage day-to-day work-flow efficiently while providing best in class service to our customers
- Superior organizational skills and detail-oriented is a must have for this position
- Customer Service skills
- Strong MS Excel skills
- Ability to multi-task in an ever-changing environment and with minimal supervision
- Associates Degree preferred or a high school degree with equivalent work experience.
We Offer Our Ever-Growing Team the Following Benefits:
- Paid holidays and a floating holiday
- Blue Cross Health insurance
- Dental and Vision insurance
- Growth potential with a stable company
- Sick days that roll over
- Health club reimbursement
- Wellness plan $100 a year for your doctor’s visit
- Vacation Time accrued immediately with increases every year
- 401k with match and profit sharing
- Funeral leave
- Continuing education and advancement opportunity
- M-F No weekends
- Family, friendly team work environment.
- Term Life Insurance
- Accidental Death Insurance
- Dependent Life Insurance
- Prepaid Legal
- Flexible spending accounts
EOE-AA/Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation
Address: 6926 Phillips Parkway Drive S., Jacksonville, FL 32256