Dispatcher - HVAC Service Coordinator

We are seeking a high energy individual with experience Service Coordination for our Service department in Panama City area.  This position will support the Service Operation Manager, create quotes, track open-lost pending quotes, track quoted work final margins, and update daily work in progress status.

Responsibilities include: supporting the Service Operations Manager by creating quote only work orders, tracking open-lost pending quotes and tracking final margins on quoted work; use database, quoting software, and custom spreadsheets to organize quotes by status, track margins, and organize daily status of quotes won; develop successful external and internal customer relationships; follow-up phone calls and emails; and service dispatcher as necessary for the service department.

Job Requirements:

  • Service department experience including work orders (Previous HVAC experience a plus)
  • Manage day-to-day work-flow efficiently while providing best in class service to our customers
  • Superior organizational skills and detail-oriented is a must have for this position
  • Customer Service skills
  • Strong MS Excel skills
  • Ability to multi-task in an ever-changing environment and with minimal supervision
  • Associates Degree preferred or a high school degree with equivalent work experience.

 

We Offer Our Ever-Growing Team the Following Benefits:

  • Paid holidays and a floating holiday
  • Blue Cross Health insurance
  • Dental and Vision insurance
  • Growth potential with a stable company
  • Sick days that roll over
  • Health club reimbursement
  • Wellness plan $100 a year for your doctor’s visit
  • Vacation Time accrued immediately with increases every year
  • 401k with match and profit sharing
  • Funeral leave
  • Continuing education and advancement opportunity
  • M-F  No weekends
  • Family, friendly team work environment.
  • Term Life Insurance
  • Accidental Death Insurance
  • Dependent Life Insurance
  • Prepaid Legal
  • Flexible spending accounts

EOE-AA/Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Address: 2313 Industrial Drive, Panama City, FL 32405